Our commitment

FulfillMatch is designed to be usable by everyone, including people who rely on screen readers, keyboard navigation, magnification or reduced motion. Our target is WCAG 2.1 Level AA across the public site, the brief wizard, the brand portal and the 3PL dashboard.

What we do

• Semantic HTML, labelled form controls and visible focus states throughout.
• Full keyboard operation of the wizard (Enter, arrow keys) and the dashboard (j/k, a, p shortcuts in addition to pointer).
• Color is never the only carrier of meaning — status chips carry text, best-value cells carry bold text.
• Animations, the hero canvas and the custom cursor are disabled when your system requests reduced motion.
• Text contrast meets AA on every surface; most body text meets AAA.

Known limitations

• The hero animation is decorative and hidden from assistive technology; it has no text alternative beyond the page copy.
• Some third-party documents uploaded by 3PLs (insurance certificates) may not be accessible; we ask for text versions on request.

Feedback

If any part of the platform is hard to use, email info@fulfillmatch.com with the subject line "Accessibility". We reply within 5 business days and fix valid issues within 30 days where feasible.